Question 1

a1:Do you manufacture special parts such as gears, worm gears, ceramics, etc.?

Accepted Answer

Yes, we have the capability to manufacture various types of parts, including but not limited to: various gears, precision ceramic components, various worm gears and worm shafts, ball screws, and oversized parts.

1. Gears: We can custom design and manufacture various precision gears, including spur gears, helical gears, and worm gears. Utilizing advanced machining techniques and inspection equipment to ensure high precision and zero defects.

2. Ceramic components: We can design and manufacture various ceramic components for you, using high-quality ceramic materials and advanced shaping and sintering processes to ensure excellent insulation, hardness, and high-temperature resistance.

3. Oversized parts: We have a range of large-scale machining equipment capable of manufacturing various parts and mechanical components with large volumes and high individual weights.

4. Special components: These include components with special properties such as high strength, high conductivity, corrosion resistance, and high-temperature resistance. We can provide custom design and production based on your specific requirements.

Question 2

a2:If I send you a sample, can you manufacture it for me?

Accepted Answer

If you provide a sample, we can perform 3D scanning and reverse engineering to create 3D models and drawings, and then proceed with mass production.

If you have a product idea, you can communicate with our design team to discuss and validate the concept. We can then proceed with production and manufacturing. Please note that additional design fees will apply, and we will require your ongoing cooperation.

Question 3

a3:What is the range of manufacturing services you offer?

Accepted Answer

Including but not limited to: 3-5 axis CNC machining, injection molding, sheet metal fabrication, 3D printing, stamping, die-casting, cold heading, metal injection molding, etc.

We have strong technical expertise and extensive manufacturing experience to customize various parts according to your personalized and specialized requirements. Whether it’s standard components or high-end components with special functionalities, we can assist you with design, production, and machining. We sincerely hope to establish a long-term and stable cooperation with you.

Question 4

b1:Do you provide the first article of inspection?

Accepted Answer

Yes, we do. The first inspection is usually done if your order is greater than 50. During the first article inspection, we thoroughly inspect the first part produced to ensure that it meets your dimensional and functional requirements. We’ll also provide you with a dimensional inspection report, so you have a clear understanding of the part’s exact measurements and specifications.

In addition to the first article inspection, we’ll also send you a sample part for you to test its function and fit. This way, you can verify that the part is performing as expected and approve it for full production.

Once you’ve approved the first article and the sample part, we’ll move into full production. Throughout the production process, we’ll maintain a high level of quality control and communication to ensure that your parts are manufactured to your exact specifications.

If you have any questions or concerns about our first article inspection process or any other aspect of our manufacturing services, please don’t hesitate to contact us. We’re always here to help you get the parts you need, when you need them, and at the quality you deserve.

Question 5

b2:Can you provide the inspection report for my projects?

Accepted Answer

Yes, we can provide a quality inspection report. However, you need to indicate this before placing an order. The inspection report contains measurement instruments, standards, actual dimensions, etc and we can ship the paper documents or email the report to you after delivery.

You can also request more detailed reports (listed below) by specifying your requirement in the Remarks box when uploading a part or sending us an email if you have placed an order. The full dimensional inspection report assesses all critical dimensions including both actual and allowable tolerances and is verified using a precision measuring instrument or Coordinate Measuring Machine.

The report includes:

Visual inspection
Dimensional inspection
Performance inspection
First article inspection
Material certificate

Question 6

b3:What’s your refund and remake policy?

Accepted Answer

If you experience an issue with your parts, please let us know as soon as possible. To initiate a refund or remake, you’ll need to provide photos or a video that clearly shows the issue with your parts. Our quality department review team will then carefully review your complaint to determine if it is our cause.

If we find that the issue is our cause, we’ll work with you to find the best solution to resolve the problem. Depending on the situation, we may offer a remake of the parts to your exact specifications, provide a refund, or offer a discount on your next order.

Some occasions that may warrant a remake include unacceptable processing defects, failure to meet tolerance requirements, or incorrect material or finish. If the part is not machinable or the customer does not agree to a rework, a refund may be offered.

Occasions for rework:

Unacceptable processing defects

Fail to meet tolerance requirement

Incorrect material/finish

Occasions for a refund:

The part is not machinable

The customer does not agree to rework

Other reasons

Question 7

c1:What payment methods do you accept?

Accepted Answer

We accept three payment terms: Bank Transfer, PayPal, and Credit Card.

Question 8

c2:If I am a new customer, how should I make payment?

Accepted Answer

we require you to make all payments in advance. This is due to company policy. However, once you establish a stable relationship with us, you can make payments using other methods including Monthly Pay which can be 50%-50% or NET 30. We are always working to have convenient payment options that work for both of us.

Question 9

c3:Do you provide the option of monthly payment plans?

Accepted Answer

Yes, we do. We can accommodate monthly payments for all clients based on certain requirements. The NET 30 monthly payment plan allows our customers to make payments 30 days after order dispatch or a monthly standing order. This can be due to quality assurance, your need to see your product before payment, or a regular repeat order.

We offer the monthly payment plan only in certain situations and you must apply in advance to your sales engineer. After applying, we will carry out background research on your company and check the acceptability of the terms. If acceptable, we will send you a payment order.

Note that the monthly payment plan is not available for new clients. As a result, clients need to make all payments in advance.

Question 10

c4:What types of currencies do you accept?

Accepted Answer

We accept the following currencies: US dollars, euros, British pounds, Hong Kong dollars, Australian dollars, Japanese yen, Canadian dollars, Chinese yuan, Swiss francs, Danish krone, Norwegian krone, New Zealand dollars, Swedish krona, Singapore dollars, and Russian rubles. If your country’s currency is not listed, please contact us in advance to add it.

Question 11

d1:Which are the available shipment types and transit times?

Accepted Answer

Generally, we offer three shipping options: air freight, railway transport, and sea freight.
– Air freight has the fastest delivery time, typically around 3 days for express and 7-10 days for regular service.
– Railway transport usually takes around 15-20 days.
– Sea freight can vary widely, with typical transit times ranging from 20 to 60 days. Please note that faster shipping options generally come with higher transportation costs.

If you prefer to use your own shipping account with a trusted and established carrier, we also offer this option, allowing you to work with your preferred logistics provider.

Question 12

d2:Is it possible to request custom packaging for my order?

Accepted Answer

Yes. To request custom packaging, simply get in touch with us before completing your order and let us know your requirements. We’ll work with you to create a customized packaging solution that meets your needs and helps your brand stand out.

While a small fee may apply for custom packaging, we believe that it’s a small investment that can make a big impact. Whether you’re sending parts to a third party or just want to ensure that your brand is recognized, our custom packaging options can help you achieve your goals.

So why wait? Contact us today to learn more about our custom packaging options and how we can help you take your business to the next level. We’re always here to help and answer any questions you may have.

Question 13

d3:The shipping is governed by international trade terms (Incoterms)?

Accepted Answer

Generally, we apply the DAP term for most quotes but can be adjusted to EXW/FOB/DDU/DDP as per the client’s requirement. Here is a short explanation of each shipment plan:

DAP (Delivered at Place): We are responsible for the good delivery to an agreed-upon place and we bear the risk and cost incurred. However, you are responsible for unloading the goods and other subsequent risks and costs.
EXW (Ex Works): We are responsible for making the manufactured part at our premises. You are responsible for the cost and risk associated with shipping from our premises to yours.
FOB (Free on Board): We are responsible for delivering and loading the manufactured part to a named port of shipment. You are responsible for the risk transportation, insurance, and customs clearance from the port of shipment onwards.
DDU (Delivered Duty Unpaid): We will deliver the manufactured good to an agreed-upon location without being responsible for import duties and taxes. Furthermore, you will be responsible for the cost from the destination port to the destination.
DDP (Delivered Duty Paid): We will deliver the goods to the named destination responsible for the transportation, insurance, customs clearance, and payment of import duties and taxes.

Question 14

a0: How can we sign a Non-Disclosure Agreement (NDA) with you?

Accepted Answer

We take the protection of your intellectual property seriously, ensuring the confidentiality of your designs and concepts is our top priority. We provide a template for a Non-Disclosure Agreement (NDA) to be signed, or we can modify it after mutual negotiation.

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